Kathleen Saldivar is a technology-driven customer service professional with expertise in systems management, troubleshooting, and operational efficiency. With a background in hospitality and retail technology, she specializes in optimizing workflows, training teams on software systems, and ensuring seamless customer experiences.
Most recently, she served as a Front Office Manager at Courtyard Marriott Downtown in Wilmington, NC, where she oversaw hotel management software and hardware, resolved technical issues, and implemented staff training programs to enhance operational efficiency. Her ability to streamline processes and maintain system functionality was instrumental in sustaining high service standards.
Her previous roles include Assistant Manager at Fairfield Inn & Suites and Night Auditor at TownePlace Suites by Marriott, where she managed front desk operations, conducted system audits, and ensured financial accuracy. Kathleen’s experience as an Order Services Associate at QVC/Qurate further strengthened her expertise in troubleshooting customer service platforms and refining technical support processes.
Kathleen holds an Associate of Science in Information Technology (Management Concentration) from Southern New Hampshire University and is a Phi Theta Kappa Honor Society member. Her technical proficiency includes system maintenance, software troubleshooting, and data reporting. With a strong focus on problem-solving, process optimization, and customer service excellence, she brings a tech-forward approach to operational support and client satisfaction.