Problem Solver. Systems Thinker. Service-Driven Leader.

As Grants Technology and Operations Manager at The Endowment, Kathleen oversees the full grants lifecycle, ensuring operational excellence, compliance, and data integrity. She maintains and enhances technical systems and workflows that support efficient, transparent grantmaking. Kathleen also provides training, quality control, and analytical insights that strengthen processes and help internal teams and grantees work effectively toward The Endowment’s mission.

Kathleen brings a strong background in customer service, technology systems, and operational efficiency to her role. While she began her career in hospitality, she has shifted her focus to information technology over the past couple of years, gaining hands-on experience in management and technical support roles where she oversaw software and hardware systems, implemented staff training programs, and optimized workflows. Her expertise includes troubleshooting technology systems, ensuring data accuracy, and streamlining operations in fast-paced, service-driven environments.

Kathleen holds an Associate of Science degree in Information Technology (Management Concentration) from Southern New Hampshire University and is a member of the Phi Theta Kappa Honor Society. She approaches every challenge with a focus on efficiency, accuracy, and service, qualities that make her an invaluable part of the operations team.